kud9 Privacy Policy
— Your Data, Your Rights

1 Introduction

kud9 is committed to protecting the privacy and personal data of every individual who uses our platform. This Policy has been prepared to give you clear, transparent information about our data practices. It covers all services offered through kud9.io, including sports betting, casino games, live dealer tables, and all associated account management and support functions.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and kud9. In the event of any conflict between this Policy and our Terms and Conditions, the Terms and Conditions shall prevail in respect of matters not specifically governed by this Policy.

kud9 operates as the data controller in respect of personal data collected through the kud9 platform. This means that kud9 determines the purposes and means by which your personal data is processed. Where kud9 engages third-party processors to handle data on its behalf, it does so under written data processing agreements that require those processors to handle your data in accordance with applicable data protection standards.

2 Personal Data We Collect

kud9 collects personal data through several channels, including your account registration, your use of our platform, communications with our support team, and automatic collection through technical systems. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (required to verify you are 21 years of age or older)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number (used for account verification and notifications)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued photo identity document (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or similar)
• Proof of payment method ownership (e.g., screenshot of your bKash, Nagad, or Rocket account)
• Source of funds documentation where applicable

2.3 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (mobile banking account references for bKash, Nagad, Rocket, Upay; card type and last four digits for Visa and Mastercard)
• Transaction amounts in Bangladeshi Taka (৳)
• Bonus and promotional activity records

2.4 Gameplay & Behavioural Data

• Betting history, wager amounts, game selections, and outcomes
• Session duration, login times, and frequency of play
• Responsible gaming tool usage (e.g., deposit limits set, time-out periods activated)

2.5 Technical & Device Data

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Pages visited on kud9.io, click paths, and time spent on each page

2.6 Communications Data

• Content of messages sent to kud9 via live chat, email, or our support ticket system
• Records of any complaints or dispute submissions
• Your communication preferences (e.g., whether you have opted in to promotional emails)

3 How We Use Your Personal Data

kud9 uses your personal data only for the purposes described below. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

4 Legal Basis for Processing

kud9 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil the agreement between you and kud9 — including account creation, transaction processing, bet settlement, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interests: Processing carried out for kud9's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

kud9 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

kud9 engages trusted third-party service providers to assist in operating the platform. These include payment processors (such as bKash, Nagad, Rocket, and Upay gateway partners), identity verification providers, cloud hosting providers, customer support platform operators, and analytics providers. All such providers are bound by data processing agreements that restrict their use of your data to the services they provide to kud9.

5.2 Game Suppliers

To deliver casino and live dealer games, kud9 works with game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These providers may receive limited gameplay data (such as bet amounts and game session identifiers) solely to deliver and certify game outcomes. They are not authorised to use this data for any other purpose.

5.3 Legal and Regulatory Requirements

kud9 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised parties where required by applicable law, court order, or legitimate legal process. kud9 will take reasonable steps to notify you of such disclosure where it is legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of kud9's business, your personal data may be transferred to the acquiring entity as part of that transaction. kud9 will notify registered players of any such transfer in advance where reasonably practicable, and the acquiring entity will be required to honour this Privacy Policy.

6 Cookies & Tracking Technologies

kud9 uses cookies and similar tracking technologies on its platform to enhance your browsing experience, maintain your login session, and gather anonymised analytics data. The main types of cookies used by kud9 are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impacting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how visitors use the kud9 platform — such as which pages are visited most frequently and how users navigate between sections. This data helps kud9 improve the platform experience.
• Functional Cookies: Used to remember your preferences, such as your language setting and notification preferences, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used only where you have provided consent, to track the effectiveness of kud9's promotional campaigns and serve relevant offers to returning visitors.

Most web browsers allow you to manage cookie settings through the browser's preferences menu. Disabling essential cookies may prevent you from accessing certain features of the kud9 platform. Please refer to your browser's help documentation for guidance on managing cookies.

7 Data Retention

kud9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard record-keeping obligations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction to comply with anti-money laundering record-keeping requirements.
• KYC Verification Documents: Retained for the period of your account and for a minimum of five (5) years following account closure or the date of verification, whichever is later.
• Support and Communications Records: Retained for three (3) years from the date of the last communication, unless a longer retention period is required for an ongoing dispute or legal matter.
• Gameplay and Behavioural Data: Retained for a period of three (3) years for responsible gaming monitoring purposes, after which data is aggregated and anonymised.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, after which kud9 will retain only a record that consent was withdrawn (to prevent inadvertent re-enrollment).

When personal data is no longer required, kud9 will securely delete or anonymise it in accordance with its internal data disposal procedures.

8 Data Security

kud9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the kud9 platform
• Encryption of sensitive data fields (including passwords and payment references) stored in our databases
• Role-based access controls ensuring that only authorised kud9 personnel can access personal data, and only to the extent required for their role
• Regular internal security reviews and vulnerability assessments of our platform infrastructure
• Incident response procedures to detect, contain, and notify affected users of any confirmed data breach in a timely manner
• Staff training on data protection obligations and secure handling of personal information

While kud9 takes every reasonable precaution to protect your data, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your kud9 login credentials. If you believe your account has been compromised, please contact us immediately at [email protected].

9 Your Rights Over Your Personal Data

Subject to applicable law, you hold the following rights in respect of the personal data kud9 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your registered account username and a description of your request.

kud9 will respond to all verifiable data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case kud9 will notify you of the extension and the reason for it. kud9 reserves the right to verify your identity before processing any data rights request.

10 Children's Privacy

The kud9 platform is strictly intended for adults aged 21 years and above. kud9 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If kud9 discovers or is notified that an account has been created by or on behalf of a person under 21, that account will be immediately suspended, all associated data will be deleted in accordance with our data disposal procedures, and any funds in the account will be handled in accordance with our Terms and Conditions.

11 Third-Party Links & Services

The kud9 platform may contain references to the services of third-party game suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) whose software is embedded within our platform under licence. While kud9 takes steps to ensure that these providers adhere to appropriate data handling standards, kud9 is not responsible for the privacy practices of third-party providers in relation to data collected independently by their own systems.

This Privacy Policy applies exclusively to personal data processed by kud9 in connection with the kud9 platform. It does not cover any data processing activities conducted independently by third-party game providers, payment processors, or any other entity outside kud9's direct control.

12 Updates to This Privacy Policy

kud9 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, kud9 will notify registered players by email or via a prominent notice on the platform. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Your continued use of the kud9 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed about how kud9 protects your personal information. If you have concerns about any update, please contact our support team before continuing to use the platform.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kud9 handles your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, and will do our best to respond promptly and thoroughly.

Email : [email protected]

When contacting us regarding a data rights request, please include your registered username, the nature of your request, and any relevant account details so we can locate your records and respond accurately. kud9 will never ask for your password via email or any other communication channel.